stonewater customer promisestonewater customer promise

Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I could pick out names but does that not devalue the work others do. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Excellent customer support. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. Customer Experience Advisor. Feedback. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Home; ber CLS; Leistungen; Kontakt / Impressum (727) 582-3100. www.pcclb.com. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group They handled all the details with the insurance company. We may not get better overnight but we promise well keep using your feedback to get better. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Government contracts account for 3.7 million employees in the United States. Or you can send us a message on our website. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. To tell us your thoughts, please complete the following, 2 minute survey. (Usernames and Passwords are Case-Sensitive). Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Does there seem to be diversity at Stonewater? Largo FL 33777. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. please contact your property management office. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. LEARN MORE Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. You can see our Customer Commitments here. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Use this form to let us know about incidents of anti-social behaviour. Not to mention all the roles that make a business function, in HR, Finance and IT. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. I am delighted that you are interested in joining Stonewater at this exciting time in our development. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. . This button displays the currently selected search type. We value the importance of what EDI brings to our organisation, our colleagues and customers. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. 0 ;R?q:40? 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. This form will not work unless you enable cookies. 68% of employees think that Stonewater has a positive business outlook. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. 100% of job seekers rate their interview experience at Stonewater as positive. california hotel laws; fort hood levy brief link; cassie laundrie update. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. You must do this within 15 working days of our response. If it matters to our customers it matters to us." *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. 610 0 obj <>stream new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Their personnel know their . We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. David Lockerman, Customer Experience Director. Today is all about celebrating and recognising great customer service and the people who deliver it. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. The Customer Complaint Panel who are they and what do they do? When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Retrofit is a key solution to some of the energy bill challenges were facing today. Remote/Work from Home position. We aim to respond to all email queries within two working days. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Listed on 2023-03-03. If you are reporting an emergency, please do not utilize this means of communication. These agencies . The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. I will raise any outstanding repair you have with the team and they should be in touch. All answers shown come directly from Stonewater Reviews and are not edited or altered. June 29, 2022 russell hantz wife; Category: . Read 1 more review about Stonewater. Right to Buy for housing association tenants stonewater customer promise. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Use this form to report any non-emergency repairs or defects. . "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Today is all about celebrating and recognising great customer service and the people who deliver it. Others should be encouraged to follow their lead. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. If you would like to send us feedback please visit When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . A free inside look at company reviews and salaries posted anonymously by employees. You could be our next: BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Customer Promise We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Report anti-social behaviour. Were really sorry if youve experienced delays or the service hasnt met your expectations. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. stonewater customer promise. Learn more in our Cookie Policy. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Job specializations: Customer Service/HelpDesk. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . cscl star vessel flag autism and narcissism differences. Development Manager Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . cscl star vessel flag autism and narcissism differences. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. 8th March 13:30 Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Day 5 of #NCSW2022 is Customer Service Recognition Day! The findings from these events will be published in the next few months watch this space! Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. stonewater customer promise. Congratulations to them both.. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. You can find it here. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. https://lnkd.in/eskQbV8D Isgho Votre ducation notre priorit . Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. hbbd```b``5 L@E) $3H@i WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof For all general enquries, including queries about your agreement, paying your rent etc. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Copyright Stonewater. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Copyright Stonewater. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Transparency . Partnering Surveyor - Design & Special Projects Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Online/Remote - Candidates ideally in. z[|WC{]f. stonewater customer promise . Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Isgho Votre ducation notre priorit . Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Whether they need emotional, physical or financial support or advice it's always free. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach We aim to respond to all email queries within two working days. The process took 2 weeks. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd This latest performance shows some areas where were hitting our targets and others where were not there yet. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. All content is posted anonymously by employees working at Stonewater. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. (i While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. How can we deliver good, quality, and affordable homes to the people wh Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. I look forward to sharing another update for the final three months of this financial year sometime in April. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Customer Service Rep, Remote Customer Service. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Customer enquiries. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Call your management office directly or the local authorities at 911. We think we could be the perfect match for you too but which way will you swipe? Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Survivors experience of the housing pathway If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org 2 Stonewater reviews. Interviewers were very welcoming and made me feel at ease. You can update your choices at any time in your settings. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. We value the importance of what EDI brings to our organisation, our colleagues and customers. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Day 5 of #NCSW2022 is Customer Service Recognition Day! If it matters to our customers it matters to us." California Insurance License #0G51436. You can register for MyHome, and MyRewards at myhome.stonewater.org. . Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Customer APP ID: stonewater. Customer Service Advisor gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Listing for: CV-Library. Stonewater is a leading social housing provider. Stonewater Customer Hubb. One of the ways we do this is with our customer commitments. stonewater customer promise. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Project Officer These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. 590 0 obj <> endobj Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. stonewater customer promise. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . %PDF-1.5 % Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. endstream endobj startxref 09/27/2022. Comprehensive. Questions were not too difficult and it felt very relaxed. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Call your management office directly or the local authorities at 911. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw.
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